Location: All Region - Northeast I (CT MA ME NH RI VT)
Mission(s): Housing and Homelessness
Poverty and Hunger
Salary: $40,000/Yr - to - $55,000/Yr
Job Type: Full Time
Posted On: Jan 10, 2022

Education: Master's Degree
Career Level: Mid Career (2+ Years Experience)
Nonprofit Experience: Desired / Not Required


We are hiring a Service Coordinator for our Family Supportive Housing Program.  This is a great opportunity to become part of a great team to help support families become stably housed.  The program is a statewide program so there is a community of practice team which provides continued educational and skill building opportunities.   The FSH program utilizes a Housing First philosophy.  Service Coordinators help families obtain and sustain housing and reach their goals so that they may continue to thrive in the community setting. Services are provided largely in the community or in the homes of the people served following protocols that focus on safety for all during the pandemic. Qualified candidates will be creative, flexible and empathic in meeting the needs of the people they serve.  They will also have knowledge of community resources for referrals and establish collaborative working relationships with community partners. The position is fulltime and will work on a team at the Haven and receive supervision from a licensed clinician. Qualified applicants will have BA or MA in human services/social work and education/work experience with families experiencing housing instability/homelessness.



Job Title: Service Coordinator


Reports to:   Family Services Supervisor or Adult Services Supervisor


Purpose: Guide guests or visitors through the process of identifying strengths and vulnerabilities in their life situation; support them in designing a plan of services, and assist them in connecting with community resources so as to successfully address needs as rapidly as possible.


Job Functions:  Service Coordinators demonstrate an understanding of the complexities of poverty and people living in generational or situational poverty.  They have the skill to assess the strengths and barriers individuals and families have for maintaining permanent housing.  The primary function of service coordinators is to establish and maintain positive, supportive relationships with the individuals they serve.  They demonstrate skill in utilizing motivational interviewing techniques, the stages of change, and developmental trauma.  They effectively provide interventions consistent with the stage of change and severity of trauma individuals have experienced or are experiencing. 


Service Coordinators have knowledge of various community services.  They maintain working relationships with community partners, and connect those they are supporting to needed services.  They work with people to complete releases of information, complete comprehensive assessments, develop goals in collaboration with the individuals they are working with, develop spending plans with them, and work to develop appropriate supports to people in the community. They are also responsible for maintaining appropriate weekly documentation of progress towards treatment goals. Community Service Coordinators develop plans with everyone who seeks assistance.  Shelter Service Coordinators help people to attain stable income and housing.  Aftercare Service Coordinators work to help people maintain their income and housing in the community for a period of no less than 12 months. Transportation of clients when necessary and when Per Diem Driver is unavailable.


Service Coordinators participate in bi-weekly team meetings.  They also come prepared to regular individual supervision, and attend agency wide functions and/or state/local meetings as required. 


Qualifications:  Qualified candidates have an BSW or equivalent degree in human services required. MSW or equivalent is preferred. They exhibit flexibility, possess excellent time management skills, adapt easily to changing circumstances, effectively manage crisis situations, work well with diverse populations, work well independently yet knows how and when to seek help or support.  They also demonstrate good self-awareness, and practice self-care plans.  


A valid driver’s license is required as well as driving record as specified in the Vehicle Use Policy (2020



The Upper Valley Haven is proud to be an Equal Opportunity Employer. We are committed to creating a diverse workplace environment that is welcoming and safe for all. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic protected by federal, state or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.


Compensation and Benefits:


The base salary for the position is $42,640. Salaries are adjusted upward from the base for relevant advanced degrees and experience. 


Benefits include a hybrid work schedule and dog friendly workplace. Plus, generous benefits package that includes medical, dental, vision, paid holidays, 26 days’ vacation, employer paid life insurance, and employer paid contribution up to 100% of healthcare premiums (depending on FTE status and plan chosen). 

To prevent spam, free registration is required in order to view job application information on Nonprofit Careers. If you've already registered, login to view details.

Register/Login  View More Jobs

Enhance Your Resume
Earn a Certificate of Excellence in Nonprofit Leadership & Management.

Jointly awarded by the Society and Michigan State University.

Study online at your own pace.

Learn More
Fundraising Guide
"Help us raise money!" That's the plea we at the Society for Nonprofits hear most often... Read More
Grant Newsletter

Feedback | Contact Info | More Society

Copyright © 1999-2020 | Society for Nonprofits | All Rights Reserved