Login: Troubleshooting

Q: Why Can't I Log Into The Members Only Section?

A: In order to log into the Members Only section, you must have 'session cookies' enabled in your browser.  If you are having problems logging in, it is very likely that your system is not currently set to accept these session cookies. Cookies are small text files that are saved on your system when you contact a web site.  These cookies should not affect your system, and are often used to store useful information about who you are and what you did on your last visit.  You have probably noticed sites that remember your name, where you're from, or some bit of customized information.  These sites are likely making use of some sort of 'cookie'.  The Members Only section uses session cookies to remember that you are logged on as you go from one page to the next, and will soon be used for other advanced functionality.

Q:  How Do I Enable Cookies?

A:  This depends on the browser and/or security suite that you're using.  We have provided instructions for the most commonly used browsers and security suites.  To find out which browser you are using, select "Help / About ...".  If you are not using one of the browsers and/or security suites listed below, you will need to consult their help section or contact their technical support.

SECURITY SUITES

Norton Personal Firewall

• Double click on the Norton Personal Firewall or Norton System Works icon in the system tray

• Click on the "Open" option in the pop-up menu

• Click the "Options" icon in the Norton SystemWorks menu box

• Click on the "Personal Firewall" option in the Options menu box

• Click the "Advanced Options" button at the bottom of the Norton Personal Firewall Options menu box to retrieve the default settings menu box

• Make sure you are in the "Web" tab. There may be several domains already listed in this area

• Click on the Add Site button at the bottom of the Web defaults window

• You will need to enter "www.snpo.org" (without the quotes) as a new default.  This should activate the default rules section of that window

• Make sure the "Cookies" and "Referer" (under Browsing Privacy) are set to Permit as a default rule for the www.snpo.org domain

• Click OK, then click OK again.

Norton Internet Security

• Double click on the "Norton Internet Security" icon in the system tray

• Click on "Norton Internet Security", then "Status & Settings"

• Click on "Privacy Control", then "Configure".  A new window will appear.

• Click on "Advanced", then "Add Site"

• Enter "www.snpo.org" (without the quotes).

• Select the "User Settings" tab.

• Under "Cookies", uncheck the box that says "Use Privacy settings" and set the value to "Permit"

• Click OK, then click OK again.  Close Norton Internet Security.

McAfee Privacy/Security

• Right-click the red "M" icon by your system clock

• Click "Privacy Service."

• Click "Options."

• The McAfee Privacy Service window appears. Click the "Cookies" tab

• Enter each website address from which you would like to allow cookies

• Click "Add."

• Once completed, close the window.

Zone Alarm

• In Zone Alarm, select "Privacy"

• Under "Cookie Control", click on "Custom"

• In Custom Privacy Settings:

  • Uncheck the box that says "Block session cookies"

  • Uncheck the box that says "Block persistent cookies"

  • Uncheck the box that says "Remove private header information"

  • Uncheck the box that says "Expire Cookies"

• Click "OK"

BROWSERS

Internet Explorer 6

• Select "Tools / Internet Options..." from the main menu

• Change to the "Privacy" tab

• Click on the "Advanced" bar on that page

• Select "Override automatic cookie handling"

• Select "Prompt" or "Accept" for First-Party Cookies

• Select "Prompt" or "Accept" for Third-Party Cookies

• Select "Always allow session cookies"

• Click on "OK" at the bottom of the page

Internet Explorer 5

• Select "Tools / Internet Options..." from the main menu

• Change to the "Security" tab

• Click on the "Custom Level" bar on that page

• Scroll down to the Cookies section and click on "enable"

• Click on "OK" at the bottom of the page

Internet Explorer 4.x

• Select "View / Internet Options..." from the main menu

• Pick the "Advanced" Option

• Scroll through the list until your see an option for "cookies"

• Click on the button "always accept cookies"

• Click on the "apply" button at the bottom of your screen

Netscape Communicator 6.x

• Select "Edit / Preferences..." from the main menu

• Expand the "Advanced" menu

• Select "Cookies"

• To enable: Select "Enable all cookies" or "Enable cookies for the originating web site only"

• Click "OK"

Netscape Communicator 4.x

• Select "Edit / Preferences..." from the main menu

• Select "Advanced"

• To enable: Select "Accept all cookies" or "Accept only cookies that get sent back to the originating server"

• Click "OK"

Netscape Navigator 3.x

• Select "Options / Network Preferences..." from the main menu

• Change to the "Protocols" tab

• Check "Accepting a Cookie"

• Click "OK"